shipping policy

THE FULFILLMENT PROCESS

1)      You pay for your order 

2)      You will receive an Order Confirmation Email

3)      The Processing period begins. Processing time is 3-5 business days. Business days exclude weekends and holidays. Processing period is extended 1-5 Business days during a sales period. (More info below)

4)      After the processing period is over, your shipping label will be created

5)      You will receive an Order Fulfillment email. Your tracking number will be inside this email.

6)      Your package is shipped off via USPS Priority mail (2-3 business days US) (6-10 business days International)

PROCESSING TIME

This is the time it takes to receive hair from our trusted vendors and enough time for Quality control. It allows us to test out all bundles to make sure they meet our quality standards. Anything we find wrong will immediately be fixed by contacting our vendor and having them send out new bundles if necessary to ensure that you receive the BEST product. Once your order has been processed, you will receive your tracking number via email. This will be the same email you used when you placed your order. Make sure you check you spam folder and wait after 5 business days have passed before contacting us. 

SHIPPING TIME

Shipping time occurs after the processing period has finished.

(United States) 1-3 BUSINESS DAYS VIA USPS Priority Mail

(International) 6-10 BUSINESS DAYS via USPS Priority Mail

This time does not include the processing period

Expect delays during sales periods & holidays. 

REFUNDS/RETURNS/CANCELLATIONS

ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.

If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted. Cancellations are only accepted within 48 hours of original purchase date.